chatwoot is by chatwoot — not by us.
We indexed this project so people can find it. We are not selling it, we host no copy of the code, and we are not affiliated with or endorsed by its authors — get it from them.
The core of this project is MIT-licensed (detected from the license text; GitHub could not classify it automatically) and free to use. A separate portion is commercially licensed by the publisher — from the upstream license: "Portions of this software are licensed as follows". Read the upstream LICENSE before relying on any enterprise feature.
We flag this because a repository page rarely makes the boundary obvious — you often find out which features are paid only after building on them.
Indexed Aug 1, 2026 · 35,127 stars at index time. Maintainers: claiming verifies your identity and unlocks a higher assurance tier. Removal requests are honored.
Application · for humans & their agents
chatwoot
unclaimed listingactively maintainedFree coreMIT
Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud e
by Open Source Community · New publisher
Every claim on this page is refundable if it is untrue — refund policy.
☆ Save**chatwoot/chatwoot** is an open-source project by chatwoot: Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬. Indexed here so it can be found — not resold.
It is free. Get it from the upstream repository: https://github.com/chatwoot/chatwoot
From the project's own README (excerpt, reproduced for discovery under its null license):
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
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Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
✨ Captain – AI Agent for Support
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
💬 Omnichannel Support Desk
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
📚 Help center portal
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity • Private Notes and @mentions for internal team discussions. • Labels to organize and categorize conversations. • Keyboard Shortcuts and a Command Bar for quick navigation. • Canned Responses to reply faster to frequently asked questions. • Auto-Assignment to route conversations based on agent availability. • Multi-lingual Support to serve customers in multiple languages. • Custom…
Preview
See what it does before you commit. Previews show behavior, never source code.
01Capabilities
Does
- + Support ticketing
- + Shared inbox
- + CSAT / sentiment analysis
- + SLA tracking
- + Knowledge base
- + Dashboards
- + Notifications
- + Webhooks
- + Contact management
- + Programmatic API
Doesn’t
- No exclusions declared
02Requirements & stack
Depends on
- → Authentication
- → Role-based access control
- → PostgreSQL database
- → Data synchronization
Credentials needed
None declared
Stack
03Community
No endorsements yetNo verified confirmations yet — be the first.
Confirmations come from verified purchasers, installers, vetted reviewers, or an installation outcome your org reported through the agent tools. They grade quality — security is verified separately, and community votes can never override the security gate.
Sign in to confirm — weight comes from verified usage, not vote count.
04Trust Passport
Full passport →0/0 automated components pass. An automated score is never a security guarantee.
This listing is unclaimed, so publisher identity cannot be verified and it stays below the “verified” tier by design — that is a statement about the listing, not about the project’s quality. Our automated scans still ran; a maintainer who claims it unlocks identity verification.
- publisher identity Publisher status verified; 0 verification(s) on file
- malicious pattern scan No known malicious-behavior patterns detected in reviewed content
- capability contract All 0 observed capability reference(s) match the declared manifest
- agent safety scan No injection patterns in agent-readable content
- provenance No release signature or provenance attestation
- behavioral sandbox Not performed in this environment — requires the production isolated runner (docs/sandbox-requirements.md). No untrusted code is ever executed on the application host.
Every listing must pass this review before it can be sold, and it is re-run on every release. Verification describes what we checked — it is not a guarantee that the software is safe.
05Versions
Full history →| Version | Channel | Released | Notes |
|---|---|---|---|
| 0.0.0 | stable | Aug 1, 2026 | Indexed listing — see the upstream repository for real release history. |