Refund policy
Short version: if a listing claimed something that isn’t true, you get your money back. If it did what it said and you changed your mind, you don’t. The monthly plan is a separate thing and is never refunded for a bad listing — you cancel it instead. Everything below is that line, drawn precisely.
What we refund, in full
The listing made a false claim
Every listing states what was verified — test counts, how many deliberate mutations the suite caught, which assurance gates passed. If any of that is wrong, that’s a refund. It’s a factual question, not a judgement call, and you don’t need to argue it.
It doesn't do what the description says
Not “it does less than I hoped” — it does not do the stated thing. Tell us what it says and what happened.
You never received it
Source is delivered immediately on purchase as a signed, expiring download link tied to your entitlement. If the download never worked and we can’t fix it, you get your money back.
It shipped something that shouldn't be there
A live credential, a licence incompatible with what you were told, or an undisclosed install-time script. Refunded, and the listing comes down.
What we don't refund
Changing your mind after reading the source
You can’t un-see source code. This is the honest reason the policy is claim-based rather than no-questions-asked: an unconditional policy on source is an unconditional invitation to read it for free.
It works, but you wanted something else
Every listing states its limits, and several tell you to buy a different one — or nothing. Read those first; they’re there so this doesn’t happen.
You need it changed
That’s not a refund, it’s a customisation. Most listings offer paid changes with a firm quote up front.
The window
14 days from purchase for a claim-based refund. Longer if the problem is something we should have caught before listing it — a shipped credential has no deadline.
Email with the listing, the claim, and what happened. A refund goes back the way it was paid — to the card if you paid by card, or to your plan credit if that is what it cost you. See the plan section below.
The monthly plan is separate
Everything above is about buying a component. The optional monthly plan works differently, and mixing the two up is easy, so:
You can cancel at any time
You keep the plan until the end of the period you have already paid for, and you are not charged again. There is no notice period and nothing to ask us for.
The month in progress is not refunded
If you cancel halfway through a month, that month is not pro-rated. That is the ordinary rule and we would rather say so plainly than let you discover it.
Anything you bought stays yours
A licence you paid for is not rented. Cancelling never removes a component from your library, never revokes its licence, and never switches anything off.
A refund never comes out of the subscription
The claim-based refund above attaches to a PURCHASE, never to your monthly fee. A false claim on one listing does not refund a month of the plan — those are different transactions, and one bad listing is not a reason to unwind your access to everything else. If the plan is not worth it, cancel it; that is a separate decision and it is always available.
You are refunded in what you actually paid
Bought outright with a card, and the claim was false? Money back. Bought using the credit included in your plan? The credit goes back, in full, to spend on something else.
This is not a technicality. The plan gives you more credit than it costs, so refunding credit-funded purchases as CASH would turn a false claim into an arbitrage — subscribe, spend the credit, dispute, withdraw more than you paid. Refunding in kind keeps the promise exactly as strong for you and removes the incentive to game it. You are never out of pocket either way.
Bundles
A bundle is a purchase like any other, so the claim-based policy applies to it. What is refunded is the item whose claim was false, at the price the bundle attributed to it — not the whole bundle, unless the false claim was made about the bundle itself.
Buying five things together should not mean a problem with one of them is worth less than it would have been alone, and it should not mean the other four come back either.
If you're selling here
A refund is debited from your balance. You are notexposed to buyer’s remorse — that is the point of drawing the line at claims. You are exposed to overstating what you verified, which is entirely within your control.
So state claims narrowly and truthfully. “47 tests, 10 of 10 mutations caught” is a defensible sentence. “Production-ready” is not, and we’d rather you didn’t write it.
A pattern of upheld claim refunds affects your standing here and can delist you. A single one, handled well, does not.
Agents buying on someone's behalf
The same policy applies, and the machine-readable version is on each listing’s agent brief — the stated claims are exactly what a refund is measured against, so an agent can check compatibility before spending and cite a specific claim afterwards.
Free beta — nothing is charged right now. Payments are live for when the beta ends.